Orders & Returns

Question: I received my ordered item. But product is not meeting my expectation, can I return it?
Yes, you can return the product within 7 days after receiving the product with following conditions:
(1) Buyer can send the replacement request at info@yonexuae.com.
(2) Product should be in unused condition.
(3) Product original packing and tags should remain intact as they were in delivered condition.
(4) Buyer will get the refund or replacement, once we receive the returned goods at Yonexuae.com Office.
(5) If packing or original seal is broken then Yonexuae.com will not return the product.

Question: I received a broken/damaged item. What should I do?
Yonexuae.com used high-tech secure packing technique to pack the material with 2 times quality checks so chances of intransit damage are very minimal. However, if you observed any tempered packing or damage on box then do not accept the shipment or write-down the delivery remakes as tempered box. Any damage product received by buyer should be informed to Yonexuae.com by email at info@yonexuae.com within 24hrs of receiving the goods. Email should contain pictures of damage products and with details description of issue

Question: Who will bear the shipping charges for goods returned?
If you received the damage product then shipping charges of return goods will be bear by Yonexuae.com. If goods are return due to change in mind or personal choice then shipping charges will be bear by buyer. For example, if you order red color racket and after receiving the goods you don’t like the color then you need to bear the shipping of returning the goods.

Question: How will I get my money back if I returned or cancelled an order?
In case of returned product Yonexuae.com will suggest you other option as well if you are still not interested then Amount will be transferred in your account in 10-15 days. In case of cancelled order Yonexuae.com will transfer the amount immediately; however it will still take 4-7 days for transaction.

Website disclaimer:
The information contained in this website is for general information purposes only. The information is provided by yonexuae.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

These terms and conditions are in accordance to the laws of UAE. Your use of this website and any dispute, controversy or claim directly or indirectly arising out of such use of the website is subject to the jurisdiction of the court of Dubai, U.A.E.

Through this website you are able to link to other websites which are not under the control of yonexuae.com We have no control over the nature, content and availability of those sites.

The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, yonexuae.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Cancellation Policy

In case of dissatisfaction from our services, clients have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:
When can I cancel the order?
Cancellation of orders must be done 24 hours before the dispatch of orders at the shipping address of the customer by putting email to info@yonexuae.com. All refunds would be processed through the same way as the payment was made and would appear in your respective account.
I forgot to cancel the order and the order is already shipped now. What can I do now?
You can return the product within 7 days from the date of receiving the product provided the product is returned in its original packing and has not been used at all.

We will refund the order amount if the products received by the customer are returned back to our office in its original packing. Customer will have to bear the cost of sending the products back to our office.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Gateway payments refund will be made to the same account.

Refunds will be done only through the Original Mode of Payment